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21 Feb 2012

ATMs, smartphones and TVs could unlock pension top-up potential

The UK’s pensions providers need to find new ways for people to top up and manage their pension payments, according to research from Friends Life.

A study for Friends by the Future Foundation indicates that millions of Britons are keen to pay into their pensions using an ATM, making deposits in cheques, cash and by transferring funds from their bank accounts.

The idea is one of several mooted in a report by the think tank addressing the UK’s pensions black hole.

The study also recommends a “Channel Changer Pension” that would allow savers to manage their retirement pots through the red button on their TV remote controls.

Another option is a “Pensions Meter”, a smartphone app that would allow users instant access to real-time information on how much their pension is worth.

Martin Palmer, head of corporate pension marketing at Friends Life, says: “The growing appetite for pension ATMs reveals a desire for people to have more opportunities to increase the amount they save.”

He adds: “Although this solution would be complex to implement, there may be some lessons here for the industry that would allow us to develop solutions that give individuals more flexibility to change their pension contributions.”

In undertaking the study, the Future Foundation surveyed more than 1,000 people across Britain, including pensions experts, and nearly a third of those in work said they would be interested in the opportunity to “deposit cash into my pension at an ATM”.

Other key findings are as follows:

59% of those in employment would be interested in a service which “allowed you to easily check the value of your pension and expected retirement income at any time”.

48% of those in employment would be interested in a service which allowed them to “add a small amount to your pension savings from your current account or salary at any time – with your employer also making a contribution”.

48% of those in employment also wanted the opportunity to “adjust up or down how much you save into a pension scheme each month”.

46% of 18 to 24-year-olds and 37% of 25 to 34-year olds would be interested in “an application that would show me how my spending habits are affecting my savings”.

Gill Montia, Insurance Daily

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